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2024 Water Rates

2024 Water Rates

Beginning January 1, 2024, changes to San Jose Water rates have been implemented.

For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day.

Learn more here.

Temporary Water Source Change for West SJW Customers

Beginning Tuesday, March 5, 2024, Valley Water will be taking Rinconada Water Treatment Plant out of service to do routine maintenance. Anticipated completion of the work is Friday, March 8, 2024.  

While the Rinconada Water Treatment plant is off-line, SJW will use local groundwater supplies and Montevina Treatment Plant to meet system demands.  This affects San Jose Water customers that are located west of Highway 17 and includes in the communities of Campbell, Los Gatos, Monte Sereno, Saratoga and Cupertino.  This change in source water may result in some aesthetic changes in the water served to customers. Groundwater disinfected with free chlorine has an earthier smell than chloraminated surface water, and free chlorine is more readily detectable in taste and smell than chloramine. Additionally, groundwater has higher hardness, meaning you may notice scaling of white calcium deposits and spotting on dishware. Please know that both sources meet all drinking water standards and are safe to drink. 

For more information on hard water, visit our Water FAQs page at or call us at (408) 279-7900.

General Rate Case Filing 2025-2027

On January 2, 2024, we filed an application for the years 2025-2027. The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.

Learn more.

Temporary Water Source Change for Santa Teresa Customers

A heads up to our Santa Teresa customers: over the next six months, you will experience a change in terms of where your water comes from. Your water might taste different. Please know that it is safe to drink and use as always. This change is anticipated to be complete in April 2024. Learn more.

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Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24-hour online bill pay. In addition to accepting major credit cards, you also have the option of utilizing Venmo, Apple Pay, PayPal and Google Pay. 

If you are already an auto-pay customer, no further action is necessary. If you want to change your billing information or view your bills, you'll need to register on the new customer portal.

To register for an account, simply click Pay Your Bill to set up an account in the new customer portal. This process should take about 5 minutes. Learn more here.

CA Arrearage Assistance Funds

San Jose Water knows that COVID impacted our customers’ ability to pay their bills. In order to help, San Jose Water has applied for arrearage assistance from the State Water Board. This funding may be applied to customer debt accrued from June 15, 2021 through December 31, 2022. We will be providing more information throughout the process. Please head here for further details.

On July 10, 2023, Governor Newsom signed a budget trailer bill expanding the Arrearages Program to provide relief to community water systems for unpaid bills related to the pandemic. 

This new Extended Water and Wastewater Arrearage Payment Program extends the COVID Relief Period to December 31, 2022.  This program has $600 million in federal funding.  

SJW Happenings: Sign up for our customer newsletter

Get the latest SJW news directly to your Inbox. Head here to sign up for updates: E-Newsletters | San Jose Water

Help Paying Your Water Bill - Up to $15,000

Having trouble paying your water bill? California's Low Income Household Water Assistance Program (LIHWAP) may be able to help. Learn More

In The News

Press Mentions

SJW Selects InvoiceCloud as Strategic Payment Technology Provider

SJW has implemented InvoiceCloud, an EngageSmart solution for online bill payment services, as its strategic payment technology provider for its approximately 230,000 customer accounts in Silicon Valley. Full press release on Business Wire.

Inspiring Change through Supplier Diversity in the Water Industry

SJW's Director of Supplier Diversity Tim McLaughlin recently spoke with the SF Business Times on the importance of supplier diversity.

Recent Press Releases

Tanya Moniz-Witten Joins SJW as President

March 4, 2024

SJW Group announces today that Tanya Moniz-Witten will be joining the company on March 25, 2024, as president of San Jose Water. Read more about this exciting milestone in the full press release.

SJW Celebrates a Year of Remarkable Achievements in 2023

Jan 24, 2024

The company is proud to share a year of significant advancements and milestones in water management, environmental stewardship, and customer service.

Latest Blogs

Pay your water bill. In person. With cash. It's easy!

CheckFreePay: New Bill Pay Option for Customers

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (877) 401-0085
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or

Use our payment center to pay your SJW bill with Visa, MasterCard and Discover!

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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2022 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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